THE WEBSITE, Hug-a-Bug World and the customer
These terms and conditions apply to the use of this website at www.hugabugworld.com (the “Website”). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms then we advise you to not use this website.
The www.hugabugworld.com website is operated by HUGABUGWORLD LIMITED (HBW), a company registered in England and Wales. Our registered office is 11 Roundshead Drive, Warfield, Berkshire RG42 3RZ. Our company registration number is 12995080. Our VAT registration number is 979766725.
Any reference in these terms and conditions to “we” or “us” refers to HUGABUGWORLD LIMITED.
Our contact details are as follows:
11 Roundshead Drive,
General email: firstname.lastname@example.org
Telephone number: 07711 352570
This web site and its contents are the copyright of HUGABUGWORLD LIMITED, all rights reserved. Reproduction of all or any part of the contents in any form is prohibited. No part of the site may be distributed or copied for any commercial purpose without express approval.
Submissions to www.hugabugworld.com
We may now or in the future permit users to post, upload, transmit through, or otherwise make available on the site (collectively, “submit”) messages, text, illustrations, files, images, graphics, photos, comments, sounds, music, videos, information, content, and/or other materials (“User Content”). We have the right to publish, edit or reject any User Content that you send us either via email, via the site or in writing via post for any purpose whatsoever, commercial or otherwise, without payment to you – unless we have specifically agreed otherwise in writing prior to submission.
By submitting User Content to us, simultaneously with such posting you automatically grant to us a worldwide, fully-paid, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable, and transferable right and license to use, record, sell, lease, reproduce, distribute, create derivative works based upon (including, without limitation, translations), publicly display, publicly perform, transmit, publish and otherwise exploit the User Content (in whole or in part) as Hug-a-Bug World, in its sole discretion, deems appropriate. We may exercise this grant in any format, media or technology now known or later developed for the full term of any copyright that may exist in such User Content.
You agree that you will not submit any User Content protected by copyright, trademark, patent, trade secret, moral right, or other intellectual property, personal, contractual, proprietary or other right owned by a third party without the express permission of the owner of the respective right. You are solely liable for any damage resulting from your failure to obtain such permission or from any other harm resulting from User Content that you submit. You represent, warrant, and covenant that you will not submit any User Content that:
- Violates or infringes in any way upon the rights of others, including, but not limited to, any copyright, trademark, moral right, or other third party right of any person or entity;
- Impersonates another or is unlawful, threatening, abusive, libellous, defamatory, invasive of privacy or publicity rights, obscene, harassing or otherwise objectionable;
- Contains a formula, instruction, or advice that could cause harm or injury;
- The licensed use by us hereunder would result in us having any obligation or liability to any party.
We rely on you to present us with User Content that contains accurate and factual material. We assume no responsibility for the accuracy of information provided on Hug-a-Bug World. Notwithstanding the foregoing, you waive any and all claims you may now or later have in any jurisdiction to so-called “moral rights” or rights of “droit moral” with respect to the User Content.
We reserve the right to display advertisements in connection with your User Content and to use your User Content for advertising and promotional purposes.
Data protection and information gathering
HBW from time to time may begin to offer monthly and annual subscriptions. We reserve the right to vary the features and types of service we make available to different categories of users at any time.
We will try our utmost to process your subscription promptly but we do not guarantee your subscription will be activated by any specified time. Our contract with you to provide subscription services will be formed, and your access to subscription services will start, when we have successfully verified your payment and contact details. You will receive confirmation when we have done this.
Unless specifically stated in an offer or promotion when you place your subscription order with us, and unless HBW decides to revoke your subscription (for example if you are banned from the site), you agree that at the end of the initial subscription period (and of each renewal period thereafter), your subscription will automatically renew for the same subscription period at the then prevailing renewal rate, which may change from time to time. You may cancel your subscription at any time as set out below.
You have the right to cancel your subscription at any time. If you cancel, you will continue to have access to your subscription until the end of the current subscription term. Payment already taken cannot be reimbursed.
You can cancel your subscription by completing the ‘cancel my subscription by notifying HBW customer support at email@example.com
HBW reserves the right to cancel individuals’ subscriptions at any time and for any reason. If your membership of the site and/or subscription is terminated by HBW due to a breach of these terms or our site’s wider T&Cs (which will be determined solely by HBW), you will not be entitled to receive a refund of payments already taken. Any scheduled payments will be cancelled and further payments not taken. You will continue to be responsible for any fees or other charges you have incurred prior to such termination.
Fees and payments
You are responsible for any fees that are payable, including any processing or other fees charged by the issuing bank/payment provider.
The cost of your subscription will be made clear to you on the subscription order pages or otherwise during the order process. It may change from time to time. You agree to pay the fees at the rates notified to you at the time you purchase your subscription, together with any processing or other associated fees charged by the issuing bank/payment provider. Eligibility for any discounts is ascertained at the time you subscribe and cannot be changed during the term of your subscription. We will always inform you in advance of any increase in the price of your subscription and offer you an opportunity to cancel it if you do not wish to pay the new price.
You are responsible for the payment of all charges associated with the use, by you or someone else, of the site and/or a digital application using your ID.
When you purchase a subscription, you must provide us with complete and accurate payment information. By submitting payment details you confirm that you are entitled to use those payment details for this purpose. If we do not receive payment authorisation or any authorisation is subsequently cancelled, we may immediately terminate or suspend your access to your subscription, and in suspicious circumstances, we may contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties.
If your membership of the site or subscription is terminated by HBW due to a breach of these terms or our site’s wider T&Cs (which will be determined solely by HBW), you will not be entitled to receive a refund of payments already taken. Any scheduled payments will be cancelled and further payments not taken. You will continue to be responsible for any fees or other charges you have incurred prior to such termination.
Refunds can only be made to the credit/debit/charge card that was used for the original purchase, unless it has expired, in which case we will contact you.
Discount Codes, Promotions & Sale
Discount codes must be applied when you reach the shopping bag.
Codes can only be applied to full price items and cannot be used in conjunction with any other offers, unless stated otherwise.
Discounts do not apply to shipping costs unless stated otherwise.
Discount codes are not applicable on Gift Cards unless stated otherwise.
Always check the end date for discount codes, as they will not be valid after this time.
Discounts cannot be exchanged for cash and are non-transferable.
New customer discount offer is applicable to new opt-in accounts for the first online order only, at www.hugabugworld.com
HBW reserves the right (i) cancel discount codes at any time; (ii) refuse to allow any individual to participate in offers, and (iii) amend these terms and conditions.
You will be able to access all areas of this Website without registering your details with us. However, if you wish to register with the company, there are certain areas of the Website that allow you to do so.
We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then-current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, it is advised that you should not continue to use this Website.
Ordering from us
You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.
Our acceptance of an order takes place when we dispatch the order to the customer. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately unless we have notified you that we do not accept your order or you have cancelled your order for any reason.
We may refuse to accept an order:
(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and conditions
(e) If the order is to be delivered outside of Europe. For orders outside the EU, please contact firstname.lastname@example.org
(f) If we believe your order is for commercial or other non-domestic concerns.
We reserve the right to cancel any order that we deem offensive.
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT and include it in the total price.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
Our prices are reviewed periodically.
We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received. If you require us to send out your item to a different address after it has been returned then there may be a charge for posting it out again.
You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.
We do deliver outside of Europe.
If the order is made with Next Day Delivery and placed before 2 PM then it will be processed and dispatched the same day. Delivery will occur on the next working day in this instance. If you choose Standard Delivery then we aim to deliver all mainland UK standard orders within 3-7 working days. However, during busy periods we cannot guarantee standard delivery orders to arrive within the 7 working days. We would advise that if you require your order by a certain date to select the Next Day or Express delivery service.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
If you do not receive products ordered by you within 5 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at email@example.com of the problem within 10 days of the date on which you ordered the products.
We reserve the right to wait up to 10 working days from the date of despatch before replacing an undelivered item.
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items, which we have made, personalised or customised specifically for you. It does not apply to any goods, which have been opened.
Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.
If you wish to cancel your order you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you or: Where goods have already been dispatched to you, the goods must be returned to us in accordance with the ‘Returns and exchange’ section below.
Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products, which have been misspelt.
We reserve the right to cancel your order at any time and issue a full refund. We reserve the right to cancel any order that we deem offensive.
The provisions of this clause do not affect your statutory rights.
Returns and exchange
If you are not completely satisfied with the goods, simply get in contact with our customer support team either via the form on the contact page or email us at email@example.com. If it is a fault at our end, you can return them to us at any time within 14 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to us will not apply in the following circumstances:
-Any products that we have made, personalised or customised specifically for you
-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
– If you have made a spelling mistake on your order and it has been sent for production.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.
The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products and for hygiene reasons products may not be re-sold, and therefore we cannot accept returns if you have a change of mind.
We regret that postage and packing costs for unwanted items cannot be refunded. Even if you have qualified for free delivery when placing your order, a postage and packing charge of £1.25 per item will be levied on unwanted items and deducted from any refund given.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
The address for returns is:
Hug-a-Bug World Returns
Store and Secure, Houndmills Road, Basingstoke, RG21 6YU.
Please enclose a copy of the receipt and your reason for return.
I received the wrong item
If the item you received is not what you originally ordered, please contact customer services quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on the next steps. We will rectify immediately and make sure the correct product arrives within 72 hours of you getting in contact.
If the item you received is faulty, please contact our customer services team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.
The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if the colour is important to you, your order is placed at your own risk.
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Visitor Material and Conduct
You are prohibited from posting or transmitting to or from this Website any material:
(a) – that is threatening, defamatory, obscene, indecent, seditious, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
(b) – for which you have not obtained all necessary licences and/or approvals
(c) – which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world or
You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.
To register with HBW simply visit www.hugabugworld.com and fill in your details.
Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Advertising and Sponsorship
Part of the Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.
Please be vigilant in regards to the possibility of fradulent activity from social media accounts and users attempting to impersonate HBW
Please note that:
– We will only ever contact you from our account, @hugabugworld.com. Always look at the email account to ensure that the account contacting you is genuine.
– We will never ask you to send bank details over a direct message on social media if you win a competition.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
This site does not provide medical advice.
The contents of the HBW Site, such as text, graphics, images, and other materials created by HBW and other materials contained on the HBW Site (collectively, “Content”) are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the HBW Site!
If you think you may have a medical emergency, call your doctor, 999 or your relevant emergency number immediately. HBW does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by HBW, HBW employees, others appearing on the Site at the invitation of HBW, or other visitors to the Site is solely at your own risk.