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Cookie policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
  • You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
  • Cookie Category Cookie Name Purpose More information
  • Functionality, Livechat uses these cookies to enable functionalities that provide a personalised experience whilst browsing, shopping on the website as well as if you require customer service. Examples include: being able to login and select items to purchase. The information collected through these cookies is only used for this purpose and is not sold or shared with third parties.

You can find more information about the individual cookies we use and the purposes for which we use them below:

Cookie Category: Functionality

Purpose: HBW uses these cookies to enable functionalities that provide a personalised experience whilst browsing, shopping on the website as well as if you require customer service. Examples include: being able to login and select items to purchase.

More information:The information collected through these cookies is only used for this purpose and is not sold or shared with third parties.

Cookie Category: Strictly Necessary

Purpose: These cookies are essential as they enable you to move around a website and use its features, i.e. accessing the basket.

More information:The information collected through these cookies is only used for this purpose and is not sold or shared with third parties.

Cookie Category: Analytical/ Performance

Purpose: Google Analytics, [etc} use cookies to collect data that helps us monitor any errors that users may be experiencing as well as understand how people are using the site. We use this information to identify how and where we can improve the user experience.

More information:The data collected through this cookie is anonymous. We have turned on Google Analytics Demographics and Interest Reporting to get an idea of our demographics and users’ interests.

Cookie Category: Targeting

Purpose: Targeting cookies track our own paid advertising activity. We use the information collected by these cookies to help us to determine where our ads will be most effective.

More information:Each individual advertiser uses its own tracking cookies and the data taken is not confidential data.

Cookie Category: Analytical

Purpose: We have implemented Google Analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting). You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ad Settings. To opt out use the Google Analytics Opt-Out Browser Add-On to disable tracking by Google Analytics.

More information:We will use the data provided by Google Analytics Demographics and Interest Reporting to develop the site and content around our users’ interests. We also use Google User ID to associate engagement data from multiple devices and different sessions with unique IDs. This data is non-personally identifiable and is used to analyse user interaction between devices.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 18 months.